I had a Melbourne client recently that worked as a virtual CFO for a couple of businesses based in Sydney. One of his responsibilities was approving large requisitions. This would be required five or six times a week and often happened outside of normal business hours.
Although he would have already been informed of the requisition and have provided some form of prior consent he still needed to sign off on the requisition form. This involved the form being emailed to him, him printing it out, reviewing it, signing it, scanning it, converting to a pdf and then emailing it back again.
All in all this process use to take him about 45 minutes but in reality only provided about 5 minutes and 10 seconds of value. There was five minutes of value when he reviewed the document and about 10 seconds of value when he signed it.
This means that 88% of that whole process (or about 3.5 hours a week) was waste. This waste meant that the client couldn’t couldn’t be doing something more valuable with his time and his client had to spend a minimum of 45 minutes waiting for a 5 minute job. By improving the process and removing about 40 minutes of waste the client was then able to spend more time doing things of value (including spending more time with his family)
In your experience, how much of your time is spent providing value to your client and how much is waste?